Data and account deletion

Remove one completed rental

1. Open the rental dashboard.
2. Open the rental options and choose Remove rental.
3. Read the scope and confirm only after preparing or saving any export you need.
4. Local rental records and unreferenced photos are removed after the change is safely committed.
5. If you are signed in, CasaProof queues the matching cloud records for removal on the next successful backup.

An already prepared PDF and manifest remain separately in Saved packages so removing the rental does not silently erase the final handoff copy. Open Private backup, run one backup after removal, and confirm success.

Delete a prepared package

1. Open Settings.
2. Choose Saved packages.
3. Open the package and choose its delete action.
4. Confirm only after saving an independent copy if you may need it later.

Deleting a prepared package does not remove its active rental. Prepared packages are local-only and are not uploaded by Private backup.

Delete all local app data

1. Open Settings.
2. Choose Delete all data.
3. Confirm the warning.

This removes the local workspace and every Saved package from that device. It does not automatically delete a cloud backup, account, hosted analytics history, or subscription. Delete those separately if that is your intention.

Delete only the cloud backup

1. Open Private backup.
2. Choose Delete cloud backup.
3. Confirm after reading that local data stays on the device.

The server-side backup, including database rows, committed generations, and stored evidence photos, is removed. Local changes remain and automatic upload is paused until you explicitly back up or restore again.

Delete the CasaProof account

1. Open Private backup while signed in.
2. Choose Delete account and confirm.
3. The request removes the Supabase authentication account and its associated CasaProof database and private-storage data. Local device data remains so an account deletion cannot silently erase the only copy.

If the in-app request is unavailable or fails, email [email protected] from the account email with “CasaProof account deletion” in the subject. We may need to verify account control. Do not send evidence photos or identity documents unless specifically requested.

Delete optional analytics history

Measurement is paused, but you can still turn off its saved consent preference in Settings and request deletion of historical hosted events. Turning the preference off stops sending immediately. Queued telemetry is cleared when local storage can be safely updated. If cleanup is blocked, Settings reports that recovery is needed and earlier queued data may remain in retained recovery files. CasaProof keeps the deletion identifier until server removal is confirmed and local recovery copies are cleared. Offline, partial, or uncertain responses stay pending and can retry later. If local cleanup fails after server confirmation, the app reports that separately and lets you retry. Historical measurement is not tied to the CasaProof account, so account deletion is not a substitute for this withdrawal.

Cancel a Plus subscription separately

Deleting data or an account does not cancel billing. Cancel CasaProof Plus from Apple App Store subscriptions or Google Play subscriptions. The store controls renewal, cancellation, refunds, and purchase history. If you also want a RevenueCat privacy request handled, mention it in your support email.

What may remain

Apple, Google, RevenueCat, email providers, and other processors apply their own legally required or operational retention. We may retain limited records when required for security, fraud prevention, tax, dispute handling, or legal compliance. See the Privacy Policy for more detail.